Description

Role Overview

• The Product Coordinator supports the planning, coordination, and delivery of the organisation’s digital products, including the membership hub, e-learning systems, marketplace, and community platforms.
• The role serves as a bridge between Technology, Programs, Communications, and Membership teams, ensuring that business needs are clearly translated into actionable tasks and delivered efficiently.
• This role is execution-focused, with growing involvement in product planning and continuous improvement.

Summary

Key Responsibilities

A. Product Planning & Coordination

• Support the development and implementation of product plans and roadmaps in collaboration with stakeholders
• Assist in translating business needs into clear tasks, user stories, and requirements
• Track progress of product initiatives and ensure alignment with agreed priorities.

B. Requirements Gathering & Documentation

• Work closely with Programs, Communications, and Membership teams to gather requirements
• Document requirements into structured formats (user stories, task lists, acceptance criteria)
• Ensure clarity and completeness of requirements before development begins.

C. Product Delivery & Execution

• Coordinate with the Software Development team to ensure timely and efficient delivery
• Support sprint planning, task tracking, and delivery follow-ups
• Monitor timelines, identify blockers, and escalate issues where necessary
• Assist in testing and validation of features before release.

D. Stakeholder Engagement & Alignment

• Maintain regular communication with internal teams to ensure alignment on priorities and outcomes
• Provide updates on progress, risks, and deliverables
• Support feedback collection from users and internal teams.

E. Platform Support & Continuous Improvement

• Monitor platform performance and user feedback
• Identify improvement opportunities and support implementation
• Assist in maintaining documentation for systems, processes, and workflows.

Desired Skills

Minimum Qualifications & Requirements

Education

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Professional certification (Agile, Scrum, AIPMM) is an advantage.

Experience

• 2–4+ years of experience in digital projects, product coordination, or web/platform management.
• Experience managing cross‑functional teams and coordinating with software developers.
• Experience working with developers or cross-functional teams
• Exposure to Agile or structured project delivery is an advantage.

Technical Skills

• Strong organisational and coordination skills
• Ability to translate business needs into actionable tasks
• Good understanding of web systems, platforms, and digital tools
• Good communication and stakeholder management skills.

Soft Skills

• Detail-oriented and proactive
• Strong follow-through and accountability
• Collaborative mindset with ability to work across teams
• Willingness to learn and grow into a more strategic product role over time.

Deadline

Rolling

Apply: Interested and qualified candidates should send their CV to: recruiting@afchub.org using the job title as the subject of the email.